privacy policy

At SEFLOWERS, we respect your privacy and are committed to protecting your personal data. We will explain our privacy policy and how we treat your personal data when you visit our website (regardless of the means or where you visit us from), and we will also explain your privacy rights and how the law protects you.
This Privacy Policy is an integral part of the Terms and Conditions. By accepting the Terms and Conditions, you accept the Privacy Policy. By using the Service, you consent to the collection and use of information in accordance with this Privacy Policy.
  • This Privacy Policy aims to provide you with information about how SEFLOWERS collects and processes your personal data through your use of our Site, including any data you may provide through the Site when purchasing a SEFOWERS product or services.
  • Our Site is not intended for children, and we do not knowingly collect data relating to children.
  • You should read this Privacy Policy together with any other privacy policy or acceptable processing policy we may provide at certain times when we collect or process your personal data so that you are fully informed about how and why we use your data. This Privacy Policy supplements the Notices. and other privacy policies and are not intended to supersede or invalidate them.
We may collect, use, store and transfer different types of your personal data, which we categorize and group together as follows:
  • Identity data: Includes first name, last name, username or similar identifier, marital status, job title, date of birth, and gender.
  • Contact Data : Include billing address, order delivery address, email address, and phone numbers.
  • Financial Statements : Include bank account details and payment card details. For online debit/credit card transactions, we transmit your entire card information to the debit/credit card company in encrypted format in accordance with globally accepted rules and applications while processing the order. After obtaining your consent, we retain part of your card information in encrypted form, taking necessary precautions to maintain physical, electronic and procedural protection measures for your credit card information.
  • Transaction data: They include details about payments from and to you and other details about products and services you have purchased from us.
  • Technical data: Includes your Internet Protocol address, personally identifiable information, your login data, browser type and version, time zone and location settings, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our Website.
  • Profile data: Includes your username and password, purchases or orders you have made, your interests, preferences, comments, and responses to surveys.
  • Usage data: It includes information about how you use our website, products and services.
  • Marketing and communications data: These include your preferences regarding receiving marketing materials from us and our third parties, as well as your communication preferences. We do not collect any Special Categories of Personal Data about you (this includes details about your ethnicity, religious or philosophical beliefs, sexual life and orientation, political opinions, trade union membership, information about your health, or genetic and biometric data), We also do not collect any information about criminal convictions and offences. The personal data we hold about you must be accurate and up to date, so please let us know if any of your personal data changes during the course of your relationship with us.
We use different methods and methods to collect data from and about you, including:
You may provide us with Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, telephone, email or otherwise. This includes personal data that you provide when:
  • Direct interactions:
  1. You place an order for our products or services.
  2. You create an account on our platforms.
  3. you subscribe to our services or publications.
  4. you request that marketing materials be sent to you.
  5. you enter a contest, promotion or survey.
  6. you give us your feedback or contact us.
  • Automated technologies or interactions with third parties:
  • When you interact with our website, we will automatically collect technical data about your equipment, browsing activities and patterns. We collect this personal data using cookies, server logs and other similar technologies. We may also obtain technical data about you if you visit other websites that use cookies. Our link.
  • We and our third party service providers may also use cookies, pixel tags, web beacons and other similar technologies to improve the services provided to you with more personalized information, and to facilitate your continued use of our website.
  • SEFLOWERS may collect the following information from users of its Platforms: first name, last name, street address, region and city, phone and contact numbers, email address, and GPS location (collectively “Personally Identifiable Information”).
  • Additionally, SEFLOWERS may collect information about account holders' previous SEFLOWERS orders, customer service inquiries, comments on the site, promotions, and certain social media preferences (such as pages you like or recommend).
  • SEFLOWERS also uses web analytics software to track and analyze website traffic in connection with SEFLOWERS' advertising and promotion of its services, knowing that SEFLOWERS may publish or share these statistics with third parties without including personally identifiable information.
  • Non-personal identification information is aggregated, demographic information and any other information that does not reveal your specific identity. We and our third party service providers may collect non-personal identification information from you, including your media access control address, your computer type, screen resolution, operating system version, Internet browser, and demographic data, such as your location. your gender and date of birth, and we may aggregate personally identifiable information in a manner that does not ultimately identify you or any other user of our Site, for example, using personally identifiable information to calculate the percentage of our users with a particular telephone area code.
  • IP addresses are the Internet Protocol addresses of the computers you use, and your IP address is automatically transmitted to the computer you use by your Internet service provider, where it is automatically identified and recorded in our server log files when users visit the Website, along with the time(s) ) this visit(s) and the page(s) visited. Collecting IP addresses is standard practice on the Internet and is performed automatically by many websites.
We will only use your personal data when the law allows us to do so, and generally we will use your personal data in the following circumstances:
  • When we need to perform a contract we are about to enter into with you or that we have entered into with you.
  • Where it is necessary to achieve our legitimate interests (or those of a third party), taking into account your interests and fundamental rights.
  • When we need to comply with a legal obligation.
  • In general, we do not rely on your consent as a legal basis for processing your personal data although we will obtain your consent before sending marketing communications directly from third parties to you via email or text message. You have the right to withdraw your consent to marketing communications at any time by contacting us.
Personally identifiable information:
  • SEFLOWERS uses personally identifiable information to create SEFLOWERS accounts for users, to communicate with users about SEFLOWERS services, to provide additional and promotional services and special offers to users and to charge fees for purchases made through SEFLOWERS. SEFLOWERS may also use personally identifiable information to enforce and apply the SEFLOWERS Site Terms of Use and Services.
  • SEFLOWERS uses cookies to remind users and enhance their experience on the site, for example, when users with accounts return to the site, cookies identify those users and allow the site to provide certain user-specific information such as SEFLOWERS login information, site language selection, and To any other information we may collect in the future, knowing that SEFLOWERS does not sell the information it collects to outside parties.
We may disclose personally identifiable information:
  • To our third party service providers who provide services such as website hosting, data analysis, payment processing, order fulfillment, infrastructure provision, IT services, customer service, email delivery services, credit card processing and other similar services to enable them to provide the Services and to fulfill your purchases (e.g. , to enable our staff to fulfill your request).
  • To identify you to anyone to whom you send messages relating to Site Content through the Site.
  • To sponsors of promotions (regardless of whether we host such promotions), or in accordance with the rules applicable to that promotion. You should carefully review the rules (if any) of each Promotion in which you participate, as they may contain additional important information about the sponsor's or third parties' use of your personally identifiable information.
  • To the extent that the terms and conditions of the rules relating to the processing of your personally identifiable information conflict with this Privacy Policy, in that case the terms and conditions of these rules will control.
  • To an affiliate or third party in the event of a restructuring, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including Without limitation in connection with any bankruptcy or similar proceedings) as we deem appropriate:
  1. Under applicable law, including laws outside your country of residence.
  2. To comply with legal procedures.
  3. To respond to requests from public and government authorities, including public and government authorities outside your country of residence.
  4. To apply our terms and conditions.
  5. To protect our operations or the operations of any of our affiliated organizations.
  6. To protect our rights, privacy, safety, or property, or the rights of our affiliates, your rights, and the rights of any third parties.
  7. To allow us to pursue available corrective actions or limit the damages we may sustain.
  8. User-generated content posted via the Site such as service/product reviews and certain social media site preferences (such as pages you like or recommend) may be viewed by the general public, as SEFLOWERS cannot guarantee the privacy of any personally identifiable information included in such user-generated content.
Non-Personally Identifiable Information:
  • Because non-personal identification information does not identify you personally, we may use this information for any purpose. Additionally, we reserve the right to share such non-personally identifiable information that does not personally identify you with our organizations or affiliates and with any other third parties for any purpose. In some cases, we may combine non-personally identifiable information with personally identifiable information (such as combining your name with your geographic location).
  • If we combine non-personally identifiable information with personally identifiable information, the combined information will be treated by us as personally identifiable information if so combined.
IP addresses:
  • We use IP addresses for various purposes such as calculating site traffic, helping diagnose server problems, and administering the site. We may also use IP addresses for all purposes for which we use and disclose personally identifiable information.
(Please note that we treat IP addresses, server log files and related information as non-personal information, unless we are required to do otherwise under applicable law.)
  • For any individual subject to the General Data Protection Regulation of the European Union (“EU”) or the United Kingdom of Great Britain and Northern Ireland (“UK”), our processing of your personal information is based on the following legal bases: If the processing is necessary for the performance of a contract with you or to Steps to conclude a contract at your request; If the processing is necessary for us to comply with relevant legal obligations; If the processing is aimed at achieving our legitimate interest (taking into account your fundamental interests and rights) and in particular our legitimate interest in using the data to conduct and develop our activities and business; Or if you consent to the processing of your personal information.
  • When you register for an account, we ask you to provide us with your email address, or other information necessary to contact you online and by phone, knowing that we use your email address and other contact information that you provide to us to confirm your order and to contact you in the event of a problem with your order, so You cannot register without an email address.

  • If you provide us with your email address, you may later access, update, amend and delete any inaccurate information by accessing your account through the Account Information link on the user home page on our Platforms. You may also choose not to provide us with your email address, but in this case you will not Able to register on the Site, place orders, or access certain features.

  • We share part of your contact information (name, surname, order delivery address, telephone number) with our employees and third parties involved in delivering your order or analyzing and supporting your use of the Platforms. Nothing contained in this policy shall be construed as imposing on Seaflowers any liability of any kind towards any third party. The Customer shall provide third party/recipient information including but not limited to name, address, email or telephone number at his own risk.

  • We will not sell or disclose your personal contact information to any third parties other than as set out in this Data Privacy and Cookies Policy without your permission, unless we have a legal right or obligation to do so (for example, if we are required to Pursuant to a court order or for the purposes of preventing fraud or other crimes).

  • The personal information required during order processing includes name, address, phone number, email address, as well as recipient details and other similar information used to identify you and complete the order, knowing that personal information collected from our website will be shared with our employees when processing your order.
  • We have an agreement with all of our employees restricting the disclosure or further processing of personal information that we provide to them. Your personal information will be used to notify you of the status of your application. Personal information will not be shared with any of our business partners, organizations or affiliates without your permission, is treated as confidential, and will not be disclosed to third parties, unless we are required to do so under applicable laws.
  • We only send marketing emails to people who have specifically requested to receive this information.
Our website contains secure pages for collecting user information. Sensitive and critical data is stored in encrypted form. We also use various technical and administrative practices to help protect the confidentiality, security and integrity of data stored on our system. Our servers use secure socket technology and encryption technology that works with Microsoft Internet Explorer, Firefox, Safari, and Chrome.
  • We will only retain your personal information if reasonably necessary to fulfill the purposes we collected it for, including for the purposes of meeting any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a possibility of litigation in relation to our relationship with you.

  • To determine the appropriate period to retain personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means. , as well as applicable legal, regulatory, tax, accounting or other requirements.

  • In some cases, we will anonymize your personal data (so that it cannot be associated with you later) for research or statistical purposes, in which case we may use this information indefinitely without providing notice to you.

  • A “cookie” is a small data file that is sent to your browser from an Internet server and stored on your computer. We use cookies primarily to determine whether you are a customer, user or previous registered member and to provide certain features to you. As you browse our site, we collect click-through data that shows which pages you visited, what kind of features you used or how long you stayed on a particular page, etc.
  • This information will not reveal your identity and will not be linked to you personally. We use this information to complete, support and analyze your purchases from us; To facilitate and improve your use of the website; To comply with any legal requirements; To provide or have a third party provide specialized or relevant advertising content or to provide you with site recommendations on the third party's website and for internal purposes.
  • This information may only be disclosed to our employees and to third parties involved in completing your transaction, delivering your order, and analyzing and supporting your use of the Site. Cookies do not transmit viruses and can only be read by the server that sent the cookie to you, and you can set your browser to refuse all or some browser cookies, or to alert you when a site sets or accesses cookies. Please note that if you disable or reject cookies, some parts of the Site may become inaccessible or may not function properly.
For more information about cookies, please visit the link 
https://allaboutcookies.org/
 
Ads for our products and services may appear on third-party websites. Some websites serve these ads based on previously collected data about your past online activity. For example, if you visit gift basket websites, these websites may show you Or services advertising our gift baskets. This type of targeted advertising is sometimes called interest-based advertising or online behavioral advertising. Knowing that we do not control the third-party sites or services on which these ads appear, we do not control how they are collected and used. For data relating to your online activities, in addition, any information these third parties collect through cookies and action tags is completely anonymous and does not contain any personal contact information.
  • We always strive to provide you with the highest level of service, so we may send you details of products, services, discounts, promotions and campaigns which we think may be of interest or interest to you.
  • We may send you marketing communications with your consent, and if at any time you do not wish to receive marketing communications via email or participate in our advertising personalization program, you may choose to opt out of marketing communications by contacting us via email.
  • We do not sell or share your personal information with third parties for their marketing purposes without your explicit consent, although we have relationships with third parties who may collect or receive information directly from cookies placed by our Service on your computer to help analyze our business. and our customers, and to grant authorization to other sites that direct traffic to our site for marketing purposes.
  • We may disclose your information to our employees and to third parties involved in delivering your order and may allow them to use this information to achieve certain benefits for us, for example, to better process your order, communicate with you, and make offers that are appropriate to you and the recipient(s) of the product.
  • We require all third parties to respect the security of your personal data and process it in accordance with the law. We do not permit our third party service providers to use your personal data for their own purposes and only permit them to process your personal data for specific purposes and in accordance with our instructions.
  • We may disclose your information if necessary to protect our legal rights, if the information relates to actual or potential harmful conduct, or if we believe that such action is necessary to:
  1. To comply with the requirements of the law, governmental or judicial orders, or legal process served on us.
  2. Protect and defend our property or other rights or the rights of users of the Site or the general public.
(This includes exchanging information with other companies and organizations for fraud protection and credit risk protection.)
  • You can delete your account by contacting us at the following email: support@seflowers.com and asking our technical support to delete your account. Once you delete your account, all processed data will be automatically erased, so you will not be able to reactivate your account. or regain access to it, and we will not retain or recover any of your data.
(This process may take up to 30 days.)
  • If you wish to log in to our website again, you will have to create a new account, and none of your previous information will be restored to the new account.
  • The right to correct information: You have the right to correct your information if it is inaccurate or incomplete, and you can ask us to correct any errors in the information we hold by contacting us (go to Contact Us and Tell Us).
  • The right to delete information: You have the right to request that we delete or remove some of the information we hold about you if it is inaccurate or incomplete by contacting us (go to Contact Us and Tell Us).
  • The right to withdraw consent: After giving your consent to our way of processing your information (for example, we rely on your consent as a legal basis for processing your information), you have the right to withdraw this consent at any time, and you can do this by contacting us (go to Contact Us and Tell Us), However, withdrawing consent will not make our use of your information unlawful during the period before you withdraw consent.
  • Right to access information: You have the right to access your information, as this will (for example) enable you to verify that we are using your information in accordance with data protection laws. If you would like to access information we hold about you in this way, please contact us (head to Contact us and let us know).
  • The right to refuse to process your personal data: This right enables you to ask us to suspend the processing of your personal data in the following cases:
  1. If you want us to verify the accuracy of the data.
  2. Where our use of the data is unlawful, but you do not want us to erase it.
  3. When you ask us to retain the data even if we no longer need it because you need it to establish, bring or defend legal claims.
  4. Where you object to our use of your data, but we need to verify whether we have legitimate grounds to use it.
  • Request to transfer your personal data: Your personal data may be transferred to you or to a third party, where we (or any third party you choose) will provide your personal data in a structured, commonly used and machine-readable format, knowing that this right only applies to automated information that you have agreed to use. In advance or when we use the information to perform a contract with you.
  • We may request specific information from you to help us confirm your identity and ensure your right to access your personal data (or exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to anyone who does not have the right to receive it. We may also contact you to request further information. Information when you request to speed up our response.
  • You will not have to pay a fee to access your personal data (or to exercise any of the other rights), but we may charge you an appropriate fee if your request is clearly unfounded, repetitive or excessive, or we may refuse to comply with your request in such circumstances. .
  • You can contact us when you require additional details about the specific legal basis we are relying on to process your personal data, and we will respond to any request or feedback you send to us through our communication channels.
  • The security of your personal information is important to us, so we use various organizational, technical and administrative measures to protect the personally identifiable information under our control, but unfortunately, we cannot guarantee that a data transmission over the Internet or data storage system will be 100% secure, although we We make reasonable efforts to protect personal information once we receive it, but we cannot guarantee the security of the information we receive, so you should not send any sensitive information to us by email.
  • If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account with us has been compromised), you must immediately notify us of any unauthorized activity by contacting us via the email provided in the “Contact” section. About Us” available on the website or our social media platforms (please note that if you choose to notify us via postal mail, it will take longer to respond to the issue at hand).
  • Some of our goods and services may require registration and login processes that specify a user ID and password (collectively, “Password”). You are responsible for maintaining the confidentiality of any password and for all activities that occur under your password, whether authorized or not.
We reserve the right to update or modify our Site or this Policy at any time without prior notice, and any revisions to this Policy will be effective when posted. The most current version of this policy is available at www.seflowers.com
If you would like to exercise any of the rights described above, or if you have any other issues or queries about our data privacy policy, please contact us at support@seflowers.com Or on the contact numbers found on www.seflowers.com

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